Privacy Policy ongjudi

This Privacy Policy is published by ongjudi, an online gambling platform operating under international licensing. This policy is binding on all users who register, browse or use any part of the ongjudi website available at ongjudi.org.

By registering an account or continuing to use our platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact us to close your account.

ongjudi collects your personal information through various means when you interact with our platform. The following are the categories of information we may collect:

Account Registration Information:

• Full name as shown on your identity document
• Date of birth (for minimum age verification of 21 years)
• Identity card number (MyKad) or passport number
• Active email address
• Mobile phone number
• Current residential address

Financial and Transaction Information:

• E-wallet details such as Touch 'n Go eWallet, ShopeePay and DuitNow
• Bank account information for FPX transactions
• Deposit, withdrawal and transaction history records
• Cryptocurrency wallet information (USDT, BTC, ETH) where applicable

Platform Usage Data:

• Game activity and betting logs
• IP address and information about the device used
• Website browsing data including pages visited and session duration
• Any communications sent to our customer support team

All personal information collected by ongjudi is used solely for legitimate operational purposes and within the scope you have agreed to. The main purposes of our data collection are as follows:

• Identity and age verification — ensuring every player meets the minimum age requirement of 21 years and that their identity is valid before an account is activated
• Financial transaction processing — facilitating deposits from RM10 and withdrawals processed in under one hour through supported payment methods
• User account management — allowing you to log in, update personal information, manage betting limits and access your game history
• Fraud prevention and anti-money laundering — complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) procedure requirements under our international licensing framework
• Customer support delivery — enabling our 24/7 support team to assist you via live chat and email in Malay and English
• Platform improvement — analysing usage patterns to continuously improve the user experience
• Service communications — sending important notifications relating to your account, policy updates and bonus information if you have agreed to receive them

ongjudi does not sell your personal information to any third parties. However, there are certain situations where we need to share your data with parties that help us operate this platform:

• Payment service providers — e-wallet providers, banks and cryptocurrency platforms that process your financial transactions within set security limits
• Game software providers — companies such as PG Soft, Pragmatic Play, JILI and Spribe that provide the gaming platform and require limited session data
• Regulatory authorities — licensing bodies and law enforcement agencies when required by law or court order
• Technical service providers — companies that assist with server hosting, cybersecurity and platform analytics, bound by strict confidentiality agreements

The ongjudi website uses cookies and similar tracking technologies to improve your experience while browsing our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies — required for basic platform functions including login sessions, account security and proper navigation
• Performance cookies — collect anonymous information about how you use our website to help us improve platform performance
• Functional cookies — store your preferences such as language, display settings and login information for your convenience
• Analytics cookies — help us understand traffic and usage patterns for service improvement purposes

You can manage cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of some parts of our platform.

As a user of the ongjudi platform, you have certain rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights:

• Right of access — you can request a copy of the personal information we hold about you at any time
• Right of rectification — you have the right to update or correct information that is inaccurate or outdated in your account
• Right of erasure — in certain circumstances, you may request that your personal information be deleted, subject to data retention requirements under applicable law
• Right to restrict processing — you may request that the processing of your data be restricted in certain specified situations
• Right to object — you may object to the processing of your data for direct marketing purposes at any time
• Right to data portability — you may request your data in a machine-readable format for transfer to another service provider

To exercise any of the above rights, please contact our customer support team via live chat or support email. We will process your request within a reasonable timeframe.

ongjudi implements various technical and organisational security measures designed to protect your personal information from unauthorised access, loss, alteration or unintended disclosure.

• Data encryption using SSL/TLS protocols during transmission of information between your browser and our servers
• Password storage using one-way cryptographic hashing that cannot be reversed
• Tiered access controls where only authorised staff can access user data according to their job requirements
• Continuous system monitoring to detect and respond to any security threats promptly
• Regular security audits by independent third parties to assess and strengthen our platform's security posture

ongjudi retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by applicable laws and regulatory requirements.

Active account data will be retained for as long as your account remains active. After account closure, we may retain certain records for periods required by law, including KYC documents and financial records to comply with AML requirements.

Data that is no longer needed will be securely deleted or anonymised in accordance with our internal procedures.

ongjudi reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or service improvements.

Any material changes will be communicated to you via your registered email address or through a clear notification on our website before the changes take effect. Continued use of the platform after the effective date will be considered your acceptance of the updated terms.

We encourage you to review this Privacy Policy page periodically to stay informed about how we handle your personal information.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact the ongjudi customer support team:

• Live chat — available 24/7 directly on the ongjudi platform in Malay and English
• Support email — [email protected]

We aim to respond to every privacy-related enquiry carefully. Our team is ready to help you understand your rights and assist with any legitimate requests relating to your personal data.