ongjudi FAQ —
Complete Answers for Malaysian Players

To register a new account at ongjudi, visit the ongjudi Login page and select the registration option. Fill in the required details such as your username, password, mobile number and active email address. Make sure you are 21 years old or above before registering, as ongjudi only accepts members who meet this minimum age requirement.

On the ongjudi login page, click the "Forgot Password?" link and enter the email address or mobile number you used when registering. Password reset instructions will be sent to you. If you do not receive any instructions within a few minutes, check your spam folder or contact 24/7 customer support via live chat.

There are several possible reasons that may be preventing you from logging in: your account may be temporarily locked due to repeated failed login attempts, or the account may be under review by the security team. Try clearing your browser cache and make sure your internet connection is stable. If the problem persists, contact ongjudi support via live chat for immediate assistance.

Yes, personal details such as your mobile number and email address can be updated through the account settings section at ongjudi. However, changes to the registered name typically require additional identity verification to keep your account secure. Contact the 24/7 support team if you need help with more complex updates.

Yes. If you wish to permanently close your account, contact the ongjudi support team via live chat or support email. Make sure all balances in your account have been withdrawn before the closure request is processed. As part of ongjudi's commitment to responsible gambling, a self-exclusion option is also available for those who need a break from gambling activity.

Each player is only allowed to hold one account at ongjudi. Registering multiple accounts using the same or different information is strictly prohibited and may result in the closure of all related accounts and the freezing of balances. If you suspect that someone is using your information to register an account, contact support immediately.

ongjudi processes withdrawals in under one hour for all supported methods, including Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency. This is the processing time on the platform's end — the time for funds to reach your account may vary depending on your service provider. Make sure your withdrawal account details are accurate before submitting a request.

The minimum withdrawal amount at ongjudi is RM50 per transaction. Make sure your account balance is sufficient before submitting a withdrawal request. No maximum limit is stated for standard withdrawals, though requests exceeding a certain amount may require additional security review before being approved.

Although ongjudi normally processes withdrawals in under one hour, there are certain situations that may cause a delay — for example, security checks on high-value requests, or incomplete identity verification. Check the withdrawal status in the transaction history section of your account. If the status is still "in progress" after a few hours, contact 24/7 support with your transaction reference number.

As a standard security measure in the industry, ongjudi encourages withdrawals to the same method used for your deposit. This is intended to prevent money laundering and to protect your account. If you need to change your withdrawal method because your previous account is no longer active, please contact customer support for further guidance based on your situation.

Yes, winnings from the welcome bonus can be withdrawn once the wagering requirements have been met. At ongjudi, the wagering requirement is 10 times the bonus amount. For example, if you deposit RM100 and receive a RM200 bonus, the wagering requirement is RM200 × 10 = RM2,000. Once that wagering amount is reached, bonus winnings can be withdrawn through the normal procedure.

The minimum deposit at ongjudi is RM10 for all available payment methods. This includes Touch 'n Go eWallet, DuitNow, FPX (online banking), ShopeePay and cryptocurrencies such as USDT, BTC and ETH. This low amount allows players to start with a small stake, making it suitable for new players who want to try the platform.

ongjudi accepts a range of deposit methods popular among Malaysian players: Touch 'n Go eWallet, DuitNow, online banking via FPX (including local banks such as Maybank, CIMB and others), ShopeePay and cryptocurrencies namely USDT, BTC and ETH. All these methods support a minimum deposit of RM10 with no additional charges from ongjudi.

To deposit using crypto, log in to your ongjudi account and select the crypto deposit option. Choose the type of cryptocurrency you want to use — either USDT, BTC or ETH — and you will be given a dedicated wallet address for the transfer. Make the transfer from your personal crypto wallet to that address. Deposits are usually credited once blockchain confirmation is complete. The minimum deposit remains RM10 equivalent in the current crypto value.

First, check the receipt or payment proof from your e-wallet or banking app to confirm the transaction was successfully executed on your end. If the payment went through but the balance has not been credited after a few minutes, contact ongjudi's 24/7 support via live chat and include a screenshot of the payment proof along with the transaction reference number. Our team will review and resolve the issue.

ongjudi does not charge any processing fees for deposits. However, your e-wallet or bank provider may apply a small charge according to their own policies — this is outside ongjudi's control. For crypto deposits, network fees (gas fees) are the responsibility of the user and vary depending on blockchain network congestion at the time of the transaction.

The ongjudi welcome bonus is credited automatically after your first deposit is successfully added to your account. The bonus is worth 200% of your first deposit amount, up to a maximum of RM300. For example, a deposit of RM100 gives a bonus of RM200, bringing your balance to RM300. The wagering requirement is 10 times the bonus amount before winnings can be withdrawn.

Identity verification is a standard procedure in the online gambling industry operating under international licensing. It is intended to confirm that players are real individuals aged 21 and above, and to prevent fraud or money laundering. ongjudi carries out this process to protect all members and ensure the platform remains safe and trustworthy.

ongjudi accepts official Malaysian identity documents for the verification process, including the Identity Card (MyKad) as the primary document. For non-citizen players, a valid passport may be used. Make sure the uploaded document is clear, not blurry, and that all details are legible. Low-quality or cropped images may cause delays in the review process.

This requirement is in place to ensure that funds only move between accounts held by the same person. ongjudi does not allow withdrawals to third-party accounts. A name mismatch between your ongjudi account and your e-wallet or bank account may cause your withdrawal to be held until your identity is verified. This is an important security measure that also protects you from fraud.

If your identity verification is rejected, you will receive a notification along with the reason for the rejection. This usually happens because the document is unclear, the image is cropped, or the details do not match. Re-upload a clearer document and make sure all four corners of the document are visible. If you still encounter problems after a second attempt, contact ongjudi's 24/7 customer support for personal assistance.

No. Identity verification at ongjudi only needs to be done once — usually before your first withdrawal or when requested by the security team. Once your account has been successfully verified, you do not need to repeat the process unless there is a change to important account details or a high-value withdrawal request that requires additional review.